Shipping & Returns

Shipping

  • We ship worldwide. Yes we do.
  • Free Shipping for all orders over 50.00€ (Germany) and 100.00€ (Worldwide)
  • Shipping fees are 4.90€ (Germany), 13.90€ (EU) and 24.90€ (Rest of the World)
  • Non-EU international customers might be charged additional taxes and import custom fees by local authorities
  • We do our best to ship every order within 24 hours
  • Due to COVID-19 international orders might take a bit longer to be delivered

Returns

  • We really want you to be happy with your puzzle. If you are not, please get in touch and we will sort things out. 
  • If your order arrives damaged or incomplete, we will surely replace it. Please send us your order number, pictures of the damage (we might need them to make a complaint at the delivery agent) and let us know what is missing or broken. We will then take care of it. 
  • If the last piece of your puzzle is missing then... first of all we are terribly sorry, because we know EXACTLY how this feels. Please get in touch and we will definitely find a solution of this. In the meantime check, if the cat has stolen the piece.