Pre-Order Information


A preorder means you can buy a puzzle from us, while the shipping is taking place later (usually 2-3 weeks after we launch a new pre-order). We usually do Pre-Orders for limited items to grant our most dedicated fans an early access to new puzzles.


A Pre-Order is the best way to be sure you'll get the puzzle you're after. Patience is the high art of the runner and also the puzzler.


The expected delivery time of the item(s) you ordered will be noted in the product description on our website.

Please also take note of the following: 

  • At the time of placing your order, you will need to pay the full amount to make your Pre-Order work. Deposits or part payments are not possible
  • Pre-Order means that your ordered item(s) will not be shipped immediately, but with a delay. It's a pre-sale by nature
  • If the prospected delivery date changes we will surely let you know right away. However this remains a rather rare case
  • All our return and exchange policies apply to preorders as well