Pre-Order Information

WHAT IS A PRE-ORDER?

A preorder means you can buy a puzzle from us, while the shipping is taking place later (usually 2-3 weeks after we launch a new pre-order). We usually do Pre-Orders for limited items to grant our most dedicated fans an early access to new puzzles.

WHY PRE-ORDER?

A Pre-Order is the best way to be sure you'll get the puzzle you're after. Patience is the high art of the runner and also the puzzler.

HOW DOES 'PRE-ORDER' WORK?

The expected delivery time of the item(s) you ordered will be noted in the product description on our website.

Please also take note of the following: 

  • At the time of placing your order, you will need to pay the full amount to make your Pre-Order work. Deposits or part payments are not possible
  • Pre-Order means that your ordered item(s) will not be shipped immediately, but with a delay. It's a pre-sale by nature
  • If the prospected delivery date changes we will surely let you know right away. However this remains a rather rare case
  • All our return and exchange policies apply to preorders as well